Refund Policy

 1. Fees & Retainer

Client shall reserve the date of floral services by signing and returning this Agreement along with a non-refundable and non-transferable reservation retainer equal to $500.00 (“Retainer”). No date or floral pieces are reserved until the Agreement is signed and Retainer is received. A second payment of 50% of the remaining balance is due 90 days prior to the wedding or event date. The full balance due for the floral services must be paid by 21 days prior to the wedding or event date. Any invoice not paid in full within 5 days of receipt will be charged a $75.00 late fee and will accrue an additional 1% of the unpaid invoice amount every day thereafter. In the event Client fails to remit payment as specified, the Florist shall have the right to immediately terminate this Agreement with no further obligation and retain any monies already paid as liquidated damages.

Florist reserves the right to adjust its pricing due to increased prices for the wholesale cost of goods or supplies wholesale flowers, wholesale greenery, vases, twine, etc. Florist will give Notice (as defined in Section 31) to Client of any increase in pricing at least 5 business days before final invoice is sent to Client and the Parties will come to a mutual agreement regarding any floral changes before proceeding. Florist agrees to give Client an inventory list with cost increases, upon Client’s request. Client agrees to pay for all changes in pricing pursuant to this Section. Florist shall not raise its pricing for any other factor other than to account for the increased cost of goods or supplies.

The fees in this Agreement are based on Florist’s current pricing at the time of booking. Floral pricing may be adjusted periodically, and Client will be charged at the prices in effect at the time.

2. Cancellation by Client

If for any reason Client cancels this Agreement more than 90 days before the wedding or event date, Florist will keep the non-refundable Retainer, but Client will not be responsible for any remainder due. Notification of cancellation must be made in writing by Client and sent via email, pursuant to the Notice provision. Confirmation of receipt of notification email by Florist must be obtained. If Client fails to supply Notice of cancellation as specified before the wedding or event date or cancels within 90 days of the wedding or event date, Client shall be required to pay the full balance due.

3. Rescheduling by Client

In the event Client reschedules the wedding, Client forfeits the Retainer and must book Florist’s services under a new contract and will be subject to Florist’s current pricing at that time. Notification of rescheduling must be made in writing by Client and sent via email, pursuant to the Notice provision. Confirmation of receipt of notification email by Florist must be obtained.

4. Florist Style and Discretion

Client understands and agrees that they are booking Florist based on its floral style. Every reasonable effort will be made to arrange floral pieces to Client’s liking, but no floral arrangement can be promised due to the unique nature of flowers. Florist will use its professional judgment and sole discretion to select which floral pieces to display. Client will hold Florist harmless if some floral pieces ordered are not to the standard and quality of Florist and end up not being used at the event.

5. Changes to Original Floral Quote

Delivery, set-up, “flipping,” relocating, and rental retrieval fees are quoted based on the information provided during the initial consultation. Client may incur additional fees due to changes to their design or logistical plan, restrictions made by venues or other vendors, multiple delivery locations (i.e. hotels, bridal suites, or bakeries), or unexpected/unplanned labor required on site. Florist will send Client an invoice for any additional fees.

6. Floral Substitutions & Sizing

To ensure a high level of quality and product, Florist reserves the right to make appropriate floral substitutions when necessary. The integrity of the proposed color scheme will always be maintained, and flowers of equivalent value will be used. Florist will notify Client as soon as practicable if certain flowers cannot be used in any arrangement, and Client agrees to inform Florist if there are flowers it deems as unacceptable alternatives within 5 days of notification. Due to the nature of organic materials, Florist will not be held responsible for variations in color or size of flowers.

7. Modifications and Changes to Floral Selection and Color Scheme

After 90 days prior to wedding or event date, no major modifications such as changes in colors or overall theme can be made. Any additional changes after this time period may result in additional fees and will be billed to Client before proceeding. All final changes must be made 21 days prior to wedding or event date.

8. Vases and Additional Items

All vases, containers, liners, arches, lighting, etc. used for Client’s wedding or event by Florist belong to Florist unless stated otherwise in this Agreement. Client is responsible for returning all rented items to Florist within 7 days following the wedding event. In the event that rental items are missing or damaged, Florist will contact Client with the damage amount due and invoice as necessary.

If Client provides its own vases or containers for wedding event, Client understands and agrees that it shall give these to Florist in its shop no less than 5 days prior to the wedding or event. All containers should be delivered to the shop in the condition Client would like them used (clean, polished, free of tags and debris). Client is responsible for making sure all containers they are supplying are water tight and provide extra liners to protect containers if needed. Florist is not responsible for flowers staying hydrated in containers that are not water tight.

9. Delivery and Set-Up Fees, Labor Fees, Flipping/Multiple locations Fees, Tear Down Fees

A 10% delivery and set-up fee will apply to all services requiring Florist services. Client may pick up finished florals at Florist Studio instead of having them delivered at no charge on the wedding or event date between 8am-11am. A 20% Design Admin fee will be added to all weddings and events. This fee covers all communication with Florist, custom designed proposal, edits to custom proposal, ordering of supplies and florals, and Florist time spent working on Client’s wedding and event prior to working on any floral pieces the week of the wedding or event. A 8% tear down fee is added to all events that require Florist to pick up all floral and rental pieces at the end of the wedding or event. A flipping or Multiple locations fee may be added to any wedding or event that requires Florist to set up and/or move arrangements from one location to another, or flip ceremony site to reception site during cocktail hour.

10. Posting on Social Media

If Client or Client’s family or friends post a photograph of a floral arrangement on social media, it is encouraged to tag “Blushing Design”. They can either link to Florist’s Facebook/Instagram page or type in the website address: https://blushingdesign.com/

11. Inclement Weather

Client agrees to indemnify and hold Florist harmless from any damage to florals or issues related to floral arrangements in outdoor inclement weather conditions.

12. Use of Floral Images

Florist may request all professional photographs from the photographer hired by Client. Florist reserves the right to view and use any professional photographs of its florals for promotional purposes, marketing, advertising, trade, promotion, exhibition, or any other lawful purposes.

unless otherwise expressly stated by Client in writing.

13. Model Release

This Agreement serves as a model release giving Blushing Designs the irrevocable right to use photographs of the Client, Client’s family and friends, and guests taken by Florist or Florist’s assistants on a smart phone for marketing, advertising, trade, promotion, exhibition, or any other lawful purposes.

14. Communication

Florist’s office hours are Tuesday-Thursday 9am-3pm. Florist’s primary source of communication is through its email contact@blushingdesign.com. Florist will respond to Client’s emails within those office hours, and no more than 5 days after Client emails Florist.

15. Safe Working Environment

Client understands and agrees that Florist maintains a safe work environment at all times and complies with all health and safety laws, directives and rules and regulations. Client understands and agrees that during the wedding or event they and their agents shall not carry weapons or firearms, be exposed to severe illness, or request the Florist to do anything illegal or unsafe. Further, Florist will not provide services in any location or area deemed to be unsafe in its sole discretion, including, but not limited to, areas affected by communicable diseases, quarantined areas, unhealthy air quality, or other similar occurrences. Under such occurrences, Florist reserves the right to reschedule, terminate service coverage immediately, and/or leave the wedding or event. Client agrees to relieve and hold Florist harmless as a result of incomplete wedding or event floral services, or for a lapse in the quality of Florist’s work, and Client shall be responsible for payment in full.

16. Harassment

Client shall ensure the appropriate behavior of all guests and other persons at the wedding or event. In the event Florist or any of its assistants experience any inappropriate, threatening, hostile or offensive behavior from any guest or other person at the wedding or event (including, but not limited to, unwelcome racial comments, sexual advances, and/or verbal or physical conduct of a sexual nature), Florist will terminate services immediately and leave the event. Florist shall be entitled to retain all monies paid and Client agrees to relieve and hold Florist harmless as a result of incomplete wedding services.

17. Venue and Location Limitations

Florist is limited by the rules and guidelines of the location(s) and site management. Client agrees to accept the technical results of the venue/location’s imposition on Florist. Negotiation with the officials for moderation of guidelines is the Client’s responsibility and Florist will offer technical recommendations only.

18. Client Responsibility to Secure Insurance

Client understands and agrees that it is their sole responsibility to research and acquire any and all event insurance to protect themselves from unforeseen events, extreme weather, or extenuating circumstances beyond the Parties’ control. Client agrees to relieve and hold Florist harmless for all such occurrences.

19. Cancellation of Services by Florist

In the event Florist determines, in its sole discretion, that it cannot or will not perform its obligations under this Agreement due to circumstances including, but not limited to, injury, illness, death of family member, pregnancy, military orders, religious obligations, or other personal emergencies, it will:

  1. Immediately give Notice to Client;

  2. Attempt to find another competent professional to take its place with the mutual agreement of Client;

  3. If another competent professional is not available or Client does not agree to transfer of obligations to said alternate professional, Florist will issue a refund or credit based on a reasonably accurate percentage of services rendered; and

  4. Excuse Client of any further performance and/or payment obligations in this Agreement.